Truebill is a free to use app, but we offer several OPTIONAL services that do cost money.  Here's how it works:

Premium: We allow Truebill users to choose your own price for premium, from between $3 / month and $12 / month. 

Premium features include: Balance Syncing, Premium Chat, Cancellations Concierge, Custom Categories, Unlimited Budgets, Smart Savings, and More.  Premium subscriptions automatically renew and can be cancelled at any time.

You can cancel your Truebill Premium subscription at any time from within the Truebill app by:

  1. Go to the Settings tab in the app and select Premium.
  2. Scroll to the bottom of the page and select Cancel Premium.
  3. Follow the confirmation steps to cancel your subscription. 

Bill Negotiation: Bill negotiation is a very time consuming process and is costly for us to do.  As a result, we must charge for it.  In order to avoid costing our customers money on an unsuccessful negotiation, we only charge IF a bill negotiation is successful.  Our success fee is 40% of the first year's savings and we charge that up front unless users request otherwise.  We believe giving you 60% of the savings is fair and this rate is much lower than our competitors who charge 50% OR others who charge 40% of the first TWO year savings.

Outage Refunds: We can get you refunds for internet outages from time to time which will show up as a credit on your statement.  When we are successful, we charge 40% of the credit amount.

Pay Advance: Truebill Pay Advance is a free feature. Upon repaying your pay advance you may voluntarily elect to tip Truebill any amount between 0% and 24% of the advance size for the Pay Advance service. This tip is completely optional and will in no way affect your Truebill service or eligibility for future Pay Advance usage. 

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